Frequently Asked Questions
Orders & MOQ
What is your minimum order quantity (MOQ)?
MOQ varies by product and supplier. For most items, MOQ ranges from 100 to 500 units. However, we are flexible — if you are testing a new product or market, let us know and we will work with you to find the lowest possible MOQ.
Can I order samples before placing a bulk order?
Yes. We encourage buyers to order samples first. Sample costs are typically the unit price plus shipping. In some cases, sample costs can be partially refunded when you place a bulk order.
Do you accept small trial orders?
Absolutely. We understand that not every buyer needs a full container. We welcome small orders to help you test the market before scaling up.
Products & Customization
Can I customize products with my own brand?
Yes. We offer OEM/ODM services including custom colors, materials, packaging, logos, and labels. Minimum quantities for customization vary by product — contact us for details.
Do you provide product catalogs?
Yes. We can provide product catalogs and specification sheets. Contact us with your product categories of interest.
Can you develop new products based on my design?
Yes. If you have a design or concept, we can coordinate with our factory partners to develop prototypes. Development timelines and costs depend on product complexity.
Pricing & Payment
What payment methods do you accept?
Common payment methods include bank transfer (T/T), PayPal (for small orders), and trade assurance. Payment terms are typically 30% deposit before production and 70% balance before shipment, but this can be negotiated.
Are your prices FOB or EXW?
We can quote in EXW, FOB, CIF, or DDP terms depending on your preference. Let us know your preferred Incoterm and destination port.
Shipping & Delivery
How long does production take?
Production time depends on product type and order quantity. For standard products, typical lead times are 15–30 days. For customized products, 25–45 days. We will provide an accurate timeline with your quote.
What shipping methods do you offer?
We arrange shipping by sea (FCL/LCL), air freight, and international express (DHL, FedEx, UPS). We recommend sea freight for large orders and express for samples or urgent small shipments.
Can you handle export documentation?
Yes. We handle all export documentation including commercial invoices, packing lists, certificates of origin, and customs declarations. You will not need to deal with Chinese customs directly.
Quality & After-Sales
How do you ensure product quality?
Every order goes through pre-shipment inspection. We check materials, dimensions, stitching, functionality, and packaging. For large orders, we can arrange third-party inspection (SGS, Bureau Veritas, etc.) at your request.
What if I receive defective products?
If products do not meet the agreed specifications, we will work with you to resolve the issue — whether through replacement, refund, or credit toward your next order. We document quality standards before production to prevent disputes.
Have more questions? Contact us — we are happy to help.